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Privacy Policy

Effective Date:

15/10/2025

Your privacy is important to us at Red5G. This privacy policy outlines how we collect, use, store, and protect your personal information when you use our website and services, including SMS communications. By using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Name, phone number, email address.
  • Billing Information: Credit card or payment details (when applicable).
  • Service-related Information: Information related to your service orders, inquiries, and interactions.
  • SMS Data: Phone number, text message content, and communication preferences.

This information may be collected directly from you when you fill out forms, place orders, or interact with us via our website, email, phone, or SMS.

2. How We Use Your Information

We use your information to:

  • Provide and maintain our services.
  • Process orders and manage billing.
  • Send service-related communications, including SMS alerts regarding order status, updates, and changes.
  • Respond to your inquiries and provide customer support.
  • Improve our services and personalize your experience.

3. SMS Communications

By providing your phone number, you consent to receiving SMS communications from us related to your account and service status, including updates on orders, promotions, and important alerts. You may opt-out of receiving SMS communications at any time by texting «STOP» in response to any message you receive from us.

We are committed to adhering to all legal and regulatory requirements governing SMS communications, including but not limited to The Campaign Registry (TCR) compliance.

4. Opt-Out and Data Rights

You have the right to:

  • Opt-out of marketing communications by following the unsubscribe instructions in any message.
  • Request access to the personal data we hold about you.
  • Request corrections or updates to your personal information.
  • Request deletion of your data, subject to legal and contractual obligations.

For any of these requests, please contact us at +1 (240) 795-0715

5. Data Sharing and Security

We do not sell or share your personal information with third parties, except:

  • To service providers necessary for the fulfillment of our services (e.g., SMS providers).
  • As required by law or to protect our rights.

We implement appropriate security measures to protect your data against unauthorized access, alteration, or disclosure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. Once this period is over, we securely delete or anonymize your information.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the date of the update will be reflected at the top of the policy.

8. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Red5G.
4100 Lafayette Center Drive Chantilly VA 20151.
info@red5g.com
+1 (240) 795-0715

 


This privacy policy should be reviewed by your legal team to ensure compliance with your specific jurisdiction and business needs.